Privacy Policy

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Privacy Statement

All Family Health Team staff I are bound by law and ethics to safeguard your privacy and the confidentiality of your personal information. This includes:


•collecting only the information that may be necessary for your care;

•keeping accurate and up-to-date records;

•safeguarding the medical records in my possession;

•sharing information with other health-care providers and organizations on a "need to know" basis where required for your health care;

•disclosing information to third parties only with your express consent, or when necessary for legal reasons;

•retaining/destroying records in accordance with the law.

Your request for care from us implies consent for our collection, use and disclosure of your personal information for purposes related to your care. As noted above, other purposes require your express consent.

You have the right to see your records. You may also obtain copies of your records - please see you Health Care Provider's receptionist for their fees for this service. Please speak to you HCP if you have concerns about the accuracy of your records.

If you would like to discuss our privacy policy in more detail, or have specific questions or complaints about how your information is handled, please speak to your HCP and he/she will try to resolve them.*

*If your complaint is not resolved to your satisfaction by you HCP office, you may wish to contact the Information and Privacy Commissioner of Ontario at 416.326.3333 or 800.387.0073

Privacy Policy

Privacy and Confidentiality

Your health information is treated with respect and your privacy is protected. Access to your personal health information is available only to those: i) who need to know, ii) who are involved in your healthcare, and iii) who have received your consent. These may include Physicians, Family Medicine Residents, Specialists, Nurse Practitioners, Registered Nurses, Social Workers, Care Navigator, Chiropodist, Mental Health/Addictions Counsellor, Clinical Pharmacist, Physician Assistant or Registered Dietitians. When your personal health information is collected, the privacy and confidentiality of the information is protected.

Electronic Health Records
Client health information may be maintained in electronic health records that are password and firewall protected. The software only allows health professionals identified as involved in your health care to have access to your information.

Prince Edward Family Health Team complies with the Health Information Protection Act (November 2004), comprised of both the Personal Health Information Protection Act (2004) and the Quality of Care Information Protection Act (2004).

Website Links:

Personal Health Information Protection Act 2004

Quality of Care Information Protection Act 2004


An individual may direct a challenge concerning compliance with the above principles to the Chief Privacy Officer.